Premier Inn London Hampstead hotel

Reviews

• PG

  Phil Gladman

  6 days ago
  4.0
  Nice rooms as usual at Premier Inn. The only issue I had was when I checked in and sent to room only to discover someone was already in there. Back down to reception and after a bit of confusion, I was giving another room.
• PP

  ParkParks93

  May 18, 2026
  4.0
  Hotel is in a great location, really close to the tube station at Belsize Park so very handy for the Northern Line. Area is nice and relatively quiet. Room was small but clean, and bed was very comfortable. Good shower, and basic shower gel was included (although shampoo and conditioner would be nice). Good windows meant that we weren't woken up by noise outside! Breakfast was ok, but I would recommend going elsewhere if you can. Quite expensive for what you get, and the choices weren't amazing. No alternative to dairy milk even when I asked, which is very surprising for a large hotel chain and not great for people with intolerances/allergies/dietary preferences! Ended up borrowing some soya milk off a couple who had bought their own from the nearby shop. Didn't really see that many staff about during our stay, we checked in and out ourselves.
• KM

  Kelly McDermott

  May 16, 2026
  5.0
  Fabulous stay. I would go as far as saying this is the best Premier Inn we have stayed in, and we have stayed in many. We are a family of four. The room is smaller than what we have experienced before, but that did not matter to us at all. The cleanliness is the best we have seen, as was the breakfast, bar/restaurant area, and staff. The check in was on screens but the staff helped us at the bar, as we had some technical issues. No trouble at all. Location is beautiful, close to everything you need. Would stay again! Thank you!
• RG

  rSally Gailer

  May 13, 2026
  5.0
  Wonderful breakfast. Plenty of food to enjoy as many times as you like. The staff are very friendly and accommodating. £ 11.99. The best breakfast in the NW... Well done Belsize Park.
• ZP

  Zoe Pyke

  Apr 28, 2026
  1.0
  BLACK MOLD found after my first night. Despite booking for 3 nights, I was only refunded 1, In the morning I told the duty manager about the problem. She offered me another room but as I was in London for medical treatment I wasn't comfortable staying at a hotel with mold. She told me to contact customer relations through their WhatsApp which I immediately did. The response was incredibly slow - over hours. I wanted to be sure I'd be refunded for both nights before I booked somewhere else as I simply didnt have the funds to be paying for a hotel I was using as well as a new one. Their check out is 1pm, I removed my bags from the room at 3pm, as I had only just had confirmation of a refund for 2 nights. I was then a few days later only refunded for one. I have since been in a back and forth which customer 'relations' which I'm now convinced in just a bot. They are refusing to refund an additional night and have no said "this will serve as our final correspondence on the matter". I am appalled that a large hotel chain would dismiss a customer and refuse an additional night refund simply just to save themselves some bucks. The problem was theirs - visible black mold and an incredibly slow response from their customer service team (despite the message initially saying they'd endeavour to be back to me within 2 hrs.). While I can understand 'rules' the service industry is dealing with people and SERVICE and each case should be dealt with individually and not just a blanket rule applied. So incredibly disheartened by this interaction and would advice anyone firstly to not stay because of the mold issue they clearly have but also to not support the company in general.

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